SHIPPING & RETURNS
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15 16 Designs – Shipping Policy
Effective Date: 10/5/2025
1. Processing Time
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All orders are processed within [1-3 business days] after receiving your order confirmation email.
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Orders are not shipped or delivered on weekends or holidays.
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You will receive a notification when your order has shipped.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
Shipping MethodEstimated Delivery Time
Standard Shipping3–7 business days
Expedited Shipping2–3 business days
Overnight Shipping1 business day
Delivery times are estimates and may vary depending on your location and shipping carrier delays.
3. Shipping Locations
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We currently ship to addresses within the U.S., Canada, and the UK].
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We do not ship to P.O. Boxes or military APO/FPO addresses unless otherwise noted.
4. Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can track your package using the carrier’s website.
5. Delays & Issues
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15 16 Designs is not responsible for delays caused by the shipping carrier, weather, or customs.
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If your package is lost or arrives damaged, please contact us at [your contact email] within [X days] so we can assist you.
6. International Shipping (if applicable)
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International orders may be subject to import taxes, customs duties, and fees. These charges are the customer’s responsibility.
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Shipping times may be longer for international destinations.
7. Incorrect Shipping Information
Please ensure your shipping address is complete and correct. We are not responsible for orders shipped to incorrectly provided addresses.
8. Contact Us
If you have any questions about your order or our shipping policy, please contact us at:
📧 [Your Email Address]
📞 [Phone Number] (if applicable)
15 16 Designs– Return Policy
Effective Date:10/05/2025
1. Returns & Exchanges
We want you to be completely satisfied with your purchase! If for any reason you're not happy, we offer returns and exchanges under the following conditions:
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Eligibility for Return: Returns are accepted within [X days] of receiving your order.
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Condition of Items: Items must be in new, unused condition with all original packaging, tags, and accessories (if applicable).
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Exclusions: The following items cannot be returned:
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Custom or personalized items
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2. How to Return or Exchange an Item
To initiate a return or exchange, please follow these steps:
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Contact Us: Email us at [your contact email] within [X days] of receiving your item. Please provide your order number and a description of the issue.
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Return Authorization: We will send you a Return Authorization (RA) number and further instructions on how to return the item.
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Return Shipping: You will be responsible for return shipping costs unless the return is due to our error (e.g., damaged, defective, or incorrect item). We recommend using a trackable shipping service to ensure your return is received.
3. Refunds
Once your return is received and inspected, we will process your refund to your original payment method within [X days]. Please note:
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Refunds will not include the original shipping fees unless the return is due to our mistake.
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If the returned item is damaged, used, or missing parts, we reserve the right to deny a full refund or issue a partial refund.
4. Damaged or Defective Items
If you receive a damaged or defective item:
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Contact us within [X days] of delivery.
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We may request photos of the damage or defect.
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We will issue a full refund, send a replacement item, or offer an exchange, depending on your preference and availability of stock.
5. Sale & Clearance Items
All sale and clearance items are final sale and are not eligible for return or exchange unless defective.
6. Exchanges
If you would like to exchange an item for a different size, color, or style:
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Please follow the same steps as a return.
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The new item will be processed as a new order, and return shipping for the original item will apply.
7. Contact Us
If you have any questions or concerns about our return policy, please don’t hesitate to reach out:
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📧 [Your Email Address]
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📞 [Phone Number] (if applicable)