

STORE POLICY

15 16 Designs – Customer Care Policy
Effective Date:10/05/2025
1. Our Commitment to You
At 15 16 Designs, we are committed to providing exceptional customer service and ensuring that every experience with our business is a positive one. Our goal is to meet your needs, resolve any concerns, and deliver the highest quality products and services.
2. Customer Support Availability​
-
Contact Methods:
You can reach us via:Our team will respond to emails or messages within 1 business day].
-
Email: [Your support email address]
-
Phone: [Your phone number, if applicable]
-
15 16 Designs – Privacy Policy
Effective Date:10/05/2025
1. Introduction
At15 16 Designs, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and share your information, and the steps we take to ensure your data is handled securely.
By using our website and services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect the following types of information:
-
Personal Information: When you make a purchase, create an account, or contact us, we may collect personal details such as:
-
Name
-
Email address
-
Shipping/billing address
-
Phone number
-
Payment information (e.g., credit card number)
-
-
Non-Personal Information: We may also collect non-personal information, including:
-
IP address
-
Browser type
-
Device information
-
Pages viewed on our website
-
-
Cookies and Tracking: We use cookies and similar tracking technologies to enhance user experience on our site. These may collect data such as pages visited, time spent on the site, and other browsing activities.
3. How We Use Your Information
We use the information we collect for the following purposes:
-
To Process Orders: To fulfill your orders, manage your account, and process payments.
-
To Improve Our Services: To enhance the functionality and content of our website, and improve our customer service.
-
To Communicate: To respond to your inquiries, send order updates, and share promotional offers (if you have opted in).
-
For Marketing: With your consent, we may send you marketing emails regarding new products, discounts, and special promotions. You can opt out at any time by unsubscribing from these emails.

Payment Methods
Credit / Debit Cards
PAYPAL
Offline Payments
